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Creator:
Westbrook, Lynn
Title(s):
Identifying and analyzing user needs : a complete handbook and ready-to-use assessment workbook with disk / Lynn Westbrook.
Published/Created:
New York : Neal-Schuman Publishers, 2001.
Physical Description:
xx, 307 p. ; 23 cm. + 1 computer disk ; 3 1/2 in.
Holdings:
Reference Library
Z678 .W466 2001 (LC)
Accessible in the Reference Library [Hours]
Note: Please contact the Reference Library to schedule an appointment [Email ycba.reference@yale.edu]

Classification:
Books
Notes:
Includes bibliographical references and indexes.
Subject Terms:
Libraries -- User satisfaction -- United States -- Handbooks, manauls, etc.
Library use studies -- United States -- Handbooks, manuals, etc.
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